Values and ethics

Integrity, rigour and empathy

Our services are part and parcel of how the Québec Ombudsman works towards and achieves its mission. 

Every member of our team considers our institution’s values paramount and is bound by our employee code of ethics (PDF, 348 KB) (In French). These values are described in our Service Statement.

The Ombudsperson and the Deputy Ombudspersons are subject to the Code of Ethics and Professional Conduct (PDF, 825 KB).

Appointed by the sitting members of all political parties in the National Assembly, the Ombudsperson is accountable only to them. This makes the Ombudsperson’s actions neutral, independent and impartial—all essential qualities in performing his or her duties.

The values that underpin our interventions:

  • Justice
  • Fairness
  • Respect
  • Impartiality
  • Transparency

The values that underpin our action:

  • Integrity
  • Rigour
  • Empathy