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March 31, 2022
Intervention at CIUSSS de l'Est-de-l'Île-de-Montréal
The Protecteur du citoyen received a report about the emergency room at Hôpital Santa Cabrini Ospedale, in Montréal. Every month, hundreds of people remain longer than the 24-hour limit set by the Department. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
January 24, 2022
Mental health: means of control must only be a last resort
A man was confined in a mental health institution. One day when he was agitated, the staff applied very strict measures to calm him down. The man felt that they should have acted differently to relieve him. He complained to the Protecteur du citoyen.
Consult the Real-life case -
January 13, 2022
Intervention with CISSS de Chaudière-Appalaches
The Protecteur du citoyen received a report about the CHSLDs of Chaudière-Appalaches. Apparently, the presence of a nurse was not ensured at all times. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
June 29, 2021
Intervention at Hôpital de Matane
The Protecteur du citoyen was informed about problems related to certain care procedures and services at Hôpital de Matane. It decided to intervene.
Consult the Investigation conclusion -
September 23, 2020
Investigation on the management of the COVID-19 crisis in CHSLDs: input requested
The Protecteur du citoyen is currently investigating the management of the COVID-19 crisis in Québec CHSLDs. We are requesting input from the people directly affected by the situation in CHSLDs between March and June 2020.
Consult the News -
October 13, 2017
Intervention report concerning Hôpital de Hull and Hôpital de Gatineau — Centre intégré de santé et de services sociaux de l’Outaouais
Further to several reports received, the Protecteur du citoyen conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.
Consult the Investigation conclusion -
July 19, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Côte-Nord
The Protecteur du citoyen received a report about the difficulty North Shore residents have getting an appointment with a radiologist in order to receive anti-inflammatory injections.
Consult the Investigation conclusion -
July 12, 2017
Intervention report concerning Hôpital Maisonneuve-Rosemont
The Protecteur du citoyen received a report regarding the inadequate environment in which dialysis is provided to Hôpital Maisonneuve-Rosemont patients.
Consult the Investigation conclusion -
December 8, 2016
Intervention report concerning Institut universitaire en santé mentale de Montréal
Situations of violation of users' rights and of deficient service and care quality at Institut universitaire en santé mentale de Montréal were reported to the Protecteur du citoyen.
Consult the Investigation conclusion -
March 1, 2017
Intervention report concerning quotas on incontinence products
The Protecteur du citoyen conducted an investigation into allegations of quotas on incontinence briefs in residential and long-term care centres (CHSLDs).
Consult the Investigation conclusion
