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June 21, 2022
Intervention at CISSS de la Montérégie-Ouest and Hôpital Anna-Laberge
The Protecteur du citoyen decided to intervene further to reports about the Birth Pavilion at Hôpital Anna-Laberge. According to the events reported, the staff’s lack of training allegedly compromised the quality of services.
Consult the Investigation conclusion -
July 4, 2022
CHSLD: communication is crucial
An informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.
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June 2, 2022
Intervention with McGill University Health Centre
The Protecteur du citoyen was informed about worrisome problems with the care delivered at Montreal Children’s Hospital. It decided to intervene with McGill University Health Centre, which is responsible for the care and services provided at the hospital.
Consult the Investigation conclusion -
May 5, 2022
Intervention with CIUSSS de l’Estrie – CHUS
According to several reports, the safety and well-being of CIUSSS de l’Estrie – CHUS CHSLDs residents were allegedly compromised. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 10, 2022
Intervention with CHSLD Pavillon Philippe-Lapointe
The Protecteur du citoyen received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 31, 2022
Intervention at CIUSSS de l'Est-de-l'Île-de-Montréal
The Protecteur du citoyen received a report about the emergency room at Hôpital Santa Cabrini Ospedale, in Montréal. Every month, hundreds of people remain longer than the 24-hour limit set by the Department. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
January 24, 2022
Mental health: means of control must only be a last resort
A man was confined in a mental health institution. One day when he was agitated, the staff applied very strict measures to calm him down. The man felt that they should have acted differently to relieve him. He complained to the Protecteur du citoyen.
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January 13, 2022
Intervention with CISSS de Chaudière-Appalaches
The Protecteur du citoyen received a report about the CHSLDs of Chaudière-Appalaches. Apparently, the presence of a nurse was not ensured at all times. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
June 29, 2021
Intervention at Hôpital de Matane
The Protecteur du citoyen was informed about problems related to certain care procedures and services at Hôpital de Matane. It decided to intervene.
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September 23, 2020
Investigation on the management of the COVID-19 crisis in CHSLDs: input requested
The Protecteur du citoyen is currently investigating the management of the COVID-19 crisis in Québec CHSLDs. We are requesting input from the people directly affected by the situation in CHSLDs between March and June 2020.
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