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October 27, 2022
Shortstaffing at CLSC Naskapi
The Protecteur du citoyen received a report about CLSC Naskapi, located near Schefferville. Staff shortages had allegedly caused service ruptures. The supervision of the staff was also at issue. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
October 3, 2022
Hospitals: better understand and respect the rights of transgender persons
A transgender woman filed a complaint against a hospital because some staff considered her a man.
Consult the Real-life case -
August 2, 2022
Intervention with CISSS de la Montérégie-Ouest
The Protecteur du citoyen received a report about an intermediate resource that takes in adults with severe disabilities. It decided to intervene.
Consult the Investigation conclusion -
July 13, 2022
Intervention concerning Centre hospitalier affilié universitaire régional de Trois-Rivières
The Protecteur du citoyen received a report about a hospital in Trois-Rivières. It decided to intervene.
Consult the Investigation conclusion -
March 28, 2022
Intermediate resource: ensure quality services for residents with disabilities
A young person with autism who had a severe disability lived at an intermediate resource. His mother felt that the services there were poor. She took her son out of the residence and complained to the Protecteur du citoyen.
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June 21, 2022
Intervention at CISSS de la Montérégie-Ouest and Hôpital Anna-Laberge
The Protecteur du citoyen decided to intervene further to reports about the Birth Pavilion at Hôpital Anna-Laberge. According to the events reported, the staff’s lack of training allegedly compromised the quality of services.
Consult the Investigation conclusion -
July 4, 2022
CHSLD: communication is crucial
An informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.
Consult the Real-life case -
June 2, 2022
Intervention with McGill University Health Centre
The Protecteur du citoyen was informed about worrisome problems with the care delivered at Montreal Children’s Hospital. It decided to intervene with McGill University Health Centre, which is responsible for the care and services provided at the hospital.
Consult the Investigation conclusion -
May 5, 2022
Intervention with CIUSSS de l’Estrie – CHUS
According to several reports, the safety and well-being of CIUSSS de l’Estrie – CHUS CHSLDs residents were allegedly compromised. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 10, 2022
Intervention with CHSLD Pavillon Philippe-Lapointe
The Protecteur du citoyen received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion
