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February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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March 4, 2024
Home care: rigour is essential when assessing sores
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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March 19, 2024
Intervention at the Hôtel-Dieu de Montréal Shelter
The Protecteur du citoyen intervened at the Hôtel-Dieu Shelter in Montréal, which provides emergency accommodation for the homeless. The purpose of the intervention was to verify the quality of the services offered there.
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January 16, 2024
Intervention at Lakeshore General Hospital
Following several reports about the Lakeshore General Hospital emergency room, the Protecteur du citoyen decided to investigate.
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November 20, 2023
Temporary residential resource: ensure that it’s the right one
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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September 25, 2023
Home care: take special needs into account
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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October 19, 2023
Intervention at Ressource intermédiaire La Victorienne
The Protecteur du citoyen received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Protecteur du citoyen decided to intervene.
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May 15, 2023
Hospital medical care: listen to patients and respect their needs
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
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April 27, 2023
Intervention at Hôpital de l’Enfant-Jésus de Québec
The Protecteur du citoyen received a report about Hôpital de l’Enfant-Jésus’s medical device reprocessing unit. It decided to intervene because of the potential risks of unsure care being provided to service users.
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March 9, 2023
Intervention regarding two CISSS de Lanaudière residential resources
The Protecteur du citoyen received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Protecteur du citoyen decided to intervene.
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