Corps
No. As soon as we receive your complaint, we acknowledge receipt by phone or in writing (email, letter or fax) within two working days. Then if your complaint is admissible (in other words, if it is within our jurisdiction), we check the facts with all the parties concerned. However, whether or not your complaint is substantiated, we inform you of your conclusions, verbally or in writing.
If you want to know how your file is progressing, call us at 1-800-463-5070, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
