A man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
The man replaced his oil heating system with a heat pump. He then applied for the Rénoclimat grant, but not the Chauffez vert grant. After reading a Ministry web page, he was under the impression that he could not receive both.
The truth is, he can. He found out more than a year after starting work on the project.
He then applied for the second grant, but it was too late.
The Protecteur du citoyen intervened. Since the source of the confusion was unclear information on the Ministry’s website, the Ministry accepted the late application. The citizen was ultimately awarded both grants.
The misleading text has been removed from the website.
For further details on this real case, please see our 2024-2025 Annual Report (in French).
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
