A man declares to the Protecteur du citoyen because the Ministère des Ressources naturelles et des Forêts (MRNF) doesn’t respond to his complaint.
More than six months after filing, he still has not heard any news.
Following the intervention by the Protecteur du citoyen, the MRNF did some verifications. It realized that the complaint had not yet been processed, this probably due to the prolonged absence of the person responsible for the file.
The MRNF quickly processed the complaint and followed up with the citizen.
The Public Service Statement of the MRNF is accessible online (in French). It indicates, in particular, that the MRNF engages themselves to process the complaints within 20 business days or less, for 80% of the complaints received.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
