A man complained about a hospital which had not informed him before his father was transferred to a residence.
The nurse had only announced the news to the father and his legal representative.
This complied with the rules. However, other staff had committed to advising the son under such circumstances. He was very involved in decision-making about his father.
The nurse was unaware of the agreement, even though it was in the file.
At the Protecteur du citoyen’s request, the hospital reminded its staff to carefully read a patient’s file before announcing a transfer. That way, the staff can carry out the appropriate follow-up if special requests were made.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
