A work-related accident or a crime: the compensation systems do not always match up

  • May 30, 2022
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Homme découragé parlant au téléphone
Corps

The context

The Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) manages two compensation systems:
● The first is for people who suffer a work accident;
● The second is for crime victims. The crime victims’ section (DGIVAC) is responsible for issuing compensation.

The complaint

The man did not understand why he was no longer receiving these payments for a work-related accident. He complained to the Protecteur du citoyen.

What our investigation showed

The outcome

At the Protecteur du citoyen’s request, CNESST resumed the payments it had stopped issuing. It also paid the worker nearly $19,000 for amounts he was deprived of. Lastly, the agency adopted a directive so that such a situation would never recur.

This case was taken from our 2020-2021 Annual Report.

The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.