We can handle your complaint at the second level:
- If you are dissatisfied with the service quality and complaints commissioner’s decision or if you have not heard back within 45 days.
- And if your problem concerns a health and social services institution such as:
- a hospital centre;
- a local community service centre (CLSC);
- a private seniors’ residence (RPA);
- a residential and long-term care centre (CHSLD);
- a youth centre;
- an integrated health and social services centre (CISSS);
- an integrated university health and social services centre (CIUSSS);
- a health and social services centre (CSSS);
- a rehabilitation centre;
- an intermediate or family-type resource (RI or RTF);
- a reception centre (substance abuse, gambling, disabilities);
- a community organization within the meaning of the Act respecting health services and social services;
- an ambulance company;
- any other agency, company or individual having signed an agreement with a health and social services institution.
File a second-level complaint now:
The complaint assistance and support centre in your region (1-877-767-2227) can also answer your questions and help you file your complaint.
Deadlines for handling a complaint
You can contact us up to two years after you have received the service quality and complaint commissioner’s conclusions. After this period, we can refuse to examine the second-level complaint unless you can prove that it was impossible for you to act sooner. If we feel that the circumstances warrant it, we can act on our own initiative even if the two-year deadline has passed
- Contact the service quality and complaints commissioner first.
- See the list of service quality and complaints commissioners to find the one in your region.
We can act at the second level, after the service quality and complaints commissioner.
The complaint assistance and support centre in your region (1-877-767-2227) can also answer your questions and help you file your complaint.
