When a person lives in a CHSLD, installing a surveillance device in their room can reassure them… and you. But before you do, make sure that you know the conditions for using such equipment.
Protecting the resident… and privacy
If you install and use a surveillance device, the resident’s and the staff’s privacy must be kept intact.
1. Obtaining authorization
If they can, residents must consent to use of a surveillance device in their room. What if the room is shared? The roommate (or the roommate’s representative) must also grant consent before the device is installed.
Note: Residents or their families must pay out of pocket for installation and related costs.
2. Position the device carefully
You can use a surveillance camera or an electronic device equipped with a camera (e.g. tablet or cell phone).
You must position the device so that the privacy of everyone in the premises is respected:
- The camera must not capture images or sounds from outside the room.
- As a rule, you cannot record in the bathroom.
3. Keep the recording to the bare minimum
The regulation allows the installation of cameras to prevent mistreatment. This means that you can use them to:
- Ensure the safety of residents or of their belongings;
- Make sure that the resident is receiving quality care and services.
As a result, you must not film continuously, unless the situation warrants it.
Need assistance?
Do you have questions about:
- Cameras in CHSLD rooms? A person designated by the institution can help you understand and apply the regulation. You can also refer to this guide (in French only).
- Residents’ rights? Contact the resident’s committee of the CHSLD concerned. The CHSLD director can provide the contact information.
Dissatisfied with the services received within a CHSLD or any health institution? Contact the institution’s service quality and complaints commissioner.
Dissatisfied with the commissioner’s response? Haven’t heard back within 45 days? Get in touch with the Québec Ombudsman as a second level of recourse. We will handle your complaint free of charge and without complicated red tape.
Also see: Elder abuse: to denounce it you need to recognize it
