Have you contacted the service quality and complaints commissioner of the institution concerned?

Corps (Mise en forme avancée)

We can handle your complaint at the second level:

  1. If you are dissatisfied with the service quality and complaints commissioner’s decision or if you have not heard back within 45 days.
  2. And if your problem concerns a public health and social services institution such as:  : 

File a second-level complaint now:  

ONLINE COMPLAINT FORM

The complaint assistance and support centre in your region (1-877-767-2227) can also answer your questions and help you file your complaint. 

Deadlines for handling a complaint

You can contact us up to two years after you have received the service quality and complaint commissioner’s conclusions.  After this period, we can refuse to examine the second-level complaint unless you can prove that it was impossible for you to act sooner. If we feel that the circumstances warrant it, we can act on our own initiative even if the two-year deadline has passed

We can act at the second levelafter the service quality and complaints commissioner.  

The complaint assistance and support centre in your region (1-877-767-2227) can also answer your questions and help you file your complaint.