The Protecteur du citoyen received reports concerning the lengthy wait times for magnetic resonance imaging (MRI) at Centre hospitalier de l’Université Laval (CHUL).
The Ministère de la Santé et des Services sociaux maximum target time for access to an MRI for all care priority levels is fewer than three months.
The investigation by the Protecteur du citoyen showed that the delays did not comply with this time frame.
The institution established several measures in an attempt to decrease these delays. Despite these initiatives, wait times continued to be considerable. The Protecteur du citoyen therefore felt that supplementary action had to be taken and that CHU de Québec had underused certain options.
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