What happened
A citizen filed a complaint against his detention facility for not complying with his dietary restrictions.
Due to a severe intolerance, his doctor prescribed him a strict diet. However, since his incarceration, the citizen has been experiencing many adverse symptoms.
What we did
Our investigation showed that, due to the practices and equipment used in the kitchen, his meals were often contaminated. Food intended for the citizen could come into contact with that of the other inmates.
The Protecteur du citoyen worked with the facility to find solutions.
Outcome of our investigation
A separate cooking appliance is now reserved for the citizen. Furthermore, if there is any risk of contamination, his meals are served to him in a closed container.
Why this is important
Detention facilities must comply with inmates’ prescriptions to avoid harming their health.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
