Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. October 23 2017

    A woman applied to Retraite Québec for a surviving spouse’s pension. Nearly two years later, no decision had been made. She complained to the Québec Ombudsman.

  2. October 16 2017

    A woman who had had a road accident was denied an income replacement indemnity. She complained to the Québec Ombudsman.

  3. October 10 2017

    A couple over age 75 registered on the waiting list to find a family doctor. They were told that the wait time was at least a year. Considering this delay unreasonable, they complained to the Québec Ombudsman.

  4. October 2 2017

    A citizen applied for compensation for injuries he sustained as the result of a crime. CNESST’s Direction de l’indemnisation des victimes d’actes criminels turned down his application. He complained to the Québec Ombudsman.

  5. September 25 2017

    More than a year after applying for reconsideration of a decision, an immigration candidate was still without news from the Ministère de l’Immigration, de la Diversité et de l’Inclusion. He complained to the Québec Ombudsman.

  6. September 18 2017

    The hasty transfer of a young autistic boy to another residential resource triggered great stress in him. His father complained to the Québec Ombudsman.

  7. September 11 2017

    A paraplegic woman was incarcerated under conditions that were not adapted to her condition. She complained to the Québec Ombudsman.

  8. September 5 2017

    A CLSC decreased a woman’s home support service hours. Her husband disagreed with this decision and filed a complaint with the Québec Ombudsman.

  9. August 28 2017

    The Sûreté du Québec refused to compensate a citizen for damage caused to his building during a police intervention.

  10. August 21 2017

    The woman complained to the Québec Ombudsman because she was asked to pay back more than $5,000 in overpaid bursaries.