Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. July 3 2018

    A citizen applied to the Ministère de l’Immigration, de la Diversité et de l’Inclusion to sponsor his spouse, who lived abroad. His application having been turned down, he complained to the Québec Ombudsman.

  2. June 26 2018

    A detainee who had a toothache was refused pain medication. She complained to the Québec Ombudsman.

  3. June 18 2018

    A woman complained to the Québec Ombudsman because the CLSC’s occupational therapist had taken six months to process the woman’s application for adapted material.

  4. June 11 2018

    A court judgement cancelled the support that a citizen had to pay to his ex-spouse. Revenu Québec interpreted the date of termination of the obligation to pay support incorrectly. The man complained to the Québec Ombudsman.

  5. June 4 2018

    A Tribunal administratif du travail decision confirmed that a woman was left with permanent physical impairment stemming from an occupational disease. Despite the decision, the CNESST refused to compensate her. She complained to the Québec Ombudsman.

  6. May 28 2018

    A man who was over 65 years old called 911 and was taken to hospital by ambulance. Subsequently, he was billed for it. He complained to the Québec Ombudsman.

  7. May 22 2018

    A social assistance recipient applied to be recognized as having a severely limited capacity for employment. After five months without hearing back from the Department, she complained to the Québec Ombudsman.

  8. May 14 2018

    A woman had a traffic accident and sustained several injuries. The SAAQ refused to acknowledge the connection between the accident and the impairments she was experiencing. She complained to the Québec Ombudsman.

  9. May 7 2018

    A woman felt that her husband, who had dementia, had been subjected to excessive means of control during a hospital stay. She complained to the Québec Ombudsman.

  10. April 30 2018

    An immigration candidate found out two years later that his file had been closed due to non-compliance. He complained to the Québec Ombudsman.