Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. December 4 2017

    A social assistance recipient who lived alone and had been receiving a shelter allowance from Revenu Québec for several years was suddenly cut off. He complained to the Québec Ombudsman.

  2. November 27 2017

    For safety reasons, a decision was made at a correctional facility to remove all the chairs from a living section. Some detainees complained to the Québec Ombudsman.

  3. November 20 2017

    A mother with a mental disorder lost custody of her children. She felt that she had not gotten the mental health services to which she was entitled as a parent. She complained to the Québec Ombudsman.

  4. November 13 2017

    Two years after applying to purchase land in the public domain, a woman was still waiting for an answer from the Department. She complained to the Québec Ombudsman.

  5. November 6 2017

    A woman had been reimbursing a debt to the Ministère du Travail, de l’Emploi et de la Solidarité sociale for nearly 25 years. She made an offer of full and final settlement to the Department, which it refused. She complained to the Québec Ombudsman.

  6. October 30 2017

    An elderly woman was transferred from a CHSLD to an intermediate resource against her will. Her son complained to the Québec Ombudsman.

  7. October 23 2017

    A woman applied to Retraite Québec for a surviving spouse’s pension. Nearly two years later, no decision had been made. She complained to the Québec Ombudsman.

  8. October 16 2017

    A woman who had had a road accident was denied an income replacement indemnity. She complained to the Québec Ombudsman.

  9. October 10 2017

    A couple over age 75 registered on the waiting list to find a family doctor. They were told that the wait time was at least a year. Considering this delay unreasonable, they complained to the Québec Ombudsman.

  10. October 2 2017

    A citizen applied for compensation for injuries he sustained as the result of a crime. CNESST’s Direction de l’indemnisation des victimes d’actes criminels turned down his application. He complained to the Québec Ombudsman.