Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. December 10 2018

    A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

  2. December 3 2018

    A man was found dead in a boarding house a few days after he died. Noting that several vulnerable people were living there, the Québec Ombudsman decided to investigate.

  3. November 26 2018

    Revenu Québec claimed part of a citizen’s solidarity tax credit. The man complained to the Québec Ombudsman.

  4. November 19 2018

    A person complained about having been wrongly considered unavailable for surgery.

  5. November 12 2018

    A woman had been sexually assaulted. She applied for assistance from the Direction de l’indemnisation des victimes d’actes criminels (DIVAC). Because she did not get the compensation to which she felt she was entitled regularly, she complained to the Québec Ombudsman.

  6. November 5 2018

    The SAAQ suspended the driver’s licence of an elderly man for medical reasons. He complained to the Québec Ombudsman.

  7. October 29 2018

    A woman fractured her ankle. She went to an emergency room, where she was prescribed an orthopedic boot. She was charged fees for the boot, so she complained to the Québec Ombudsman.

  8. October 22 2018

    A man wanted to complain about the agency Transition énergétique Québec. He never reached the Complaint Management Office. He complained to the Québec Ombudsman.

  9. October 15 2018

    A woman criticized a community organization for not informing its members that they had the right to complain about the quality of the services received. She complained to the Québec Ombudsman.

  10. October 9 2018

    A detainee without money asked for a change of clothing. Without any news about his request after two weeks, he complained to the Québec Ombudsman.