Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. March 23 2015

    The daughter of a user with lung cancer complained to the Québec Ombudsman because her father, who should have been admitted to the palliative care unit, ended up in the surgical unit because of a bed shortage.

  2. March 16 2015

    A woman contacted the Québec Ombudsman because of the Ministère de l’Énergie et des Ressources naturelles’s refusal to grant her a subsidy under the Branché au travail program.

  3. March 9 2015

    For over three months, a lady had been trying unsuccessfully to reach the Office de la protection du consommateur and so she complained to the Québec Ombudsman.

  4. February 23 2015

    A person contacted the Québec Ombudsman because she was convinced that Épargne Placements Québec should pay out interest on an investment that the agency had held on to several years after the investment reached maturity.

  5. February 16 2015

    A person with diabetes who went to a CLSC for a blood test was unhappy about the way it managed patients.

  6. February 9 2015

    A contractor turned to the Québec Ombudsman because the Régie du bâtiment refused to issue a full refund when he cancelled his licence application.

  7. February 2 2015

    A student was given a vaccine against his will during a vaccination campaign at his school. The student did not want to get one of the vaccines offered at his school that day.

  8. January 19 2015

    A man complained to the Québec Ombudsman about the requirements for filing a complaint with the Office québécois de la langue française (OQLF).

  9. January 5 2015

    A tenant complained to the Québec Ombudsman about wait times at the Régie du logement for resolving a situation he considered urgent.

  10. September 29 2014

    The mother of a severely disabled person whom the Curateur public represents was refused information regarding her adult daughter's patrimony.