Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. January 5 2015

    A tenant complained to the Québec Ombudsman about wait times at the Régie du logement for resolving a situation he considered urgent.

  2. September 29 2014

    The mother of a severely disabled person whom the Curateur public represents was refused information regarding her adult daughter's patrimony.

  3. September 15 2014

    A woman who obtained a name change for her child appealed to the Québec Ombudsman because she considers she shouldn't have to pay a second time for a birth certificate containing the right information.

  4. September 8 2014

    A man contacted the Québec Ombudsman to complain about the lack of follow-up from the Ministère du Développement durable, de l'Environnement et de la Lutte contre les changements climatiques to enforce the noise rules at a shooting range near his residence.

  5. June 2 2014

    A citizen complained about the failure of the Ministère des Forêts, de la Faune et des Parcs* to act after he had reported that a third party was interfering with his right to hunt.

  6. April 14 2014

    A woman struggling with an addiction problem stayed in a specialized treatment centre for a month. Then she agreed to take part in follow-up sessions for her treatment, but she was dissatisfied.

  7. March 10 2014

    A citizen has been raising earth worms for 10 years to use for vermicompost. He wants to be recognized as a farmer, which the Ministère de l'Agriculture, des Pêcheries et de l'Alimentation du Québec (MAPAQ) refuses to allow.