Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

Search engine

  1. April 25 2016

    A citizen complained when the Ministère du Travail, de l’Emploi et de la Solidarité sociale turned down his application for assistance.

  2. February 22 2016

    A bar owner complained about the long wait time for obtaining a permit allowing him to serve alcohol on his new commercial terrace.

  3. February 1 2016

    A citizen complained to the Ministère des Transports because it had picked up his damaged bicycle on the side of the road and given it to someone else without first identifying the person.

  4. January 25 2016

    A citizen had his health insurance card photo taken at a pharmacy. Even though the photo met every specification, when he went to one of the reception desks of the Régie de l’assurance maladie du Québec (RAMQ), it was refused. He complained to the Québec Ombudsman.

  5. January 18 2016

    A woman whose mother had died suddenly asked the Bureau du coroner for a copy of the autopsy report so she could know what had caused her mother’s death. When her application was refused, she filed a complaint with the Québec Ombudsman.

  6. December 14 2015

    A person summoned for jury duty had just learned that she would not be reimbursed for her adapted transportation costs, unlike candidates who travel to the courthouse by bus or car. Finding this unfair, she complained to the Québec Ombudsman.

  7. December 7 2015

    A young graduate went to the Québec Ombudsman for help because the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche had just refused to grant him eligibility for the Loan Remission Program.

  8. November 9 2015

    A home childcare provider called on the Québec Ombudsman for help regarding a regulation she considered prejudicial towards her son who would soon be 18 years old.

  9. August 10 2015

    A father, who had paid for his daughter’s toll fees for the bridge on Highway 25 (H25), contacted the Québec Ombudsman because the daughter received a notice of non-payment by mistake.

  10. August 3 2015

    A man approached the Québec Ombudsman because the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche had not authorized his enrolment in a university program he thought would lead to a teaching licence.