Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. December 14 2015

    A person summoned for jury duty had just learned that she would not be reimbursed for her adapted transportation costs, unlike candidates who travel to the courthouse by bus or car. Finding this unfair, she complained to the Québec Ombudsman.

  2. November 9 2015

    A home childcare provider called on the Québec Ombudsman for help regarding a regulation she considered prejudicial towards her son who would soon be 18 years old.

  3. August 3 2015

    A man approached the Québec Ombudsman because the Ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche had not authorized his enrolment in a university program he thought would lead to a teaching licence.

  4. January 19 2015

    A man complained to the Québec Ombudsman about the requirements for filing a complaint with the Office québécois de la langue française (OQLF).

  5. September 29 2014

    The mother of a severely disabled person whom the Curateur public represents was refused information regarding her adult daughter's patrimony.

  6. September 8 2014

    A man contacted the Québec Ombudsman to complain about the lack of follow-up from the Ministère du Développement durable, de l'Environnement et de la Lutte contre les changements climatiques to enforce the noise rules at a shooting range near his residence.

  7. June 2 2014

    A citizen complained about the failure of the Ministère des Forêts, de la Faune et des Parcs* to act after he had reported that a third party was interfering with his right to hunt.

  8. March 10 2014

    A citizen has been raising earth worms for 10 years to use for vermicompost. He wants to be recognized as a farmer, which the Ministère de l'Agriculture, des Pêcheries et de l'Alimentation du Québec (MAPAQ) refuses to allow.