Intervention report concerning Centre hospitalier de l’Université Laval du CHU de Québec — Université Laval

  • April 28, 2017
Body

The Protecteur du citoyen received reports concerning the lengthy wait times for magnetic resonance imaging (MRI) at Centre hospitalier de l’Université Laval (CHUL).

The Ministère de la Santé et des Services sociaux maximum target time for access to an MRI for all care priority levels is fewer than three months.

The investigation by the Protecteur du citoyen showed that the delays did not comply with this time frame.

The institution established several measures in an attempt to decrease these delays. Despite these initiatives, wait times continued to be considerable. The Protecteur du citoyen therefore felt that supplementary action had to be taken and that CHU de Québec had underused certain options.

English summary of the intervention report concerning Centre hospitalier de l’Université Laval du CHU de Québec — Université Laval (PDF, 79 KiB)

The Protecteur du citoyen sees to it that the rights of health and social services network users are upheld. Want to report a troubling situation you have witnessed? Do you feel that the rights of a service user or several service users have not been respected? Report it by calling us at 1-800-463-5070 or by using our online complaint form.