When we can handle your reprisal complaint, we offer a mediation service free of charge. The aim of mediation is to actively find a solution to the situation you are experiencing through dialogue.
Please note: before starting mediation, we must have your agreement, as well as that of the person who carried out reprisal.
The mediator, appointed by the Protecteur du citoyen, acts impartially, neutrally and independently and helps the parties find a solution that suits them. If the parties come to an agreement, a settlement agreement is signed that puts an end to the handling of your complaint.
If no settlement is reached or if mediation is refused, we contact you to present the other options available.
To find out more, see the Handling reprisal complaints page.
