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September 4, 2025
Intervention at six continuous assistance resources in Lanaudière
The Protecteur du citoyen intervened after receiving a report concerning the quality of services provided to people with serious behavioural disorders. These people are housed in continuous assistance resources of the Centre intégré de santé et de services sociaux de Lanaudière.
Consult the Investigation conclusion -
August 28, 2025
Intervention at Hôpital du Sacré-Cœur-de-Montréal
The Protecteur du citoyen intervened following a report regarding the abusive application of control measures in various care units of Hôpital du Sacré-Cœur-de-Montréal.
Consult the Investigation conclusion -
July 16, 2025
Intervention concerning an Estrie rehabilitation centre for vulnerable adolescents
The Protecteur du citoyen received a report denouncing the poor living conditions of adolescents housed in a unit of an Estrie rehabilitation centre. It decided to intervene.
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February 10, 2025
Repeat hospitalizations: Better care to prevent loss of autonomy
A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
Consult the Real-life case -
January 23, 2025
Intervention with certain CHSLDs in the Estrie region
According to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
February 6, 2025
Intervention concerning the CHU de Québec-Université Laval hospitals
The Protecteur du citoyen received a report about the CHU de Québec – Université Laval hospitals stating that people with spinal cord injuries were not receiving adequate care and services there. The Protecteur du citoyen decided to investigate.
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November 25, 2024
Medication as a control measure: to be used only as a last resort
A person filed a complaint against a CHSLD for using medication too often to control a man in its care.
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December 3, 2024
Intervention in the psychiatric unit of a Mauricie hospital
The Protecteur du citoyen received a report about the psychiatric unit of Hôpital du Centre-de-la-Mauricie in Shawinigan. Staff allegedly used control measures too quickly and the attitude of some nursing staff was inappropriate. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
November 27, 2024
Intervention regarding CLSCs reporting to CIUSSS de la Capitale-Nationale
The Protecteur du citoyen received a report about CLSCs in the regions of Quebec, Charlevoix and Portneuf. Shortcomings were allegedly observed in the services offered to people suffering from a spinal cord injury. The Protecteur du citoyen conducted an investigation.
Consult the Investigation conclusion -
August 21, 2024
Intervention at CISSS de l'Outaouais concerning the Établissement de détention de Hull
The Protecteur du citoyen received a report about the Établissement de détention de Hull. Seemingly, there were long wait times for healthcare and health service delivery. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion
