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November 10, 2025
Emergency: listen to people who come back to triage
A woman files a complaint against a hospital because the triage nurse did not listen when the woman came back to see her.
Consult the Real-life case -
October 23, 2025
Intervention at Hôpital de Hull
The Protecteur du citoyen intervened after receiving a report concerning the quality and safety of the care provided at Hôpital de Hull. The reported problems concerned, in particular, user assessment and monitoring in various hospital units.
Consult the Investigation conclusion -
September 4, 2025
Intervention at six continuous assistance resources in Lanaudière
The Protecteur du citoyen intervened after receiving a report concerning the quality of services provided to people with serious behavioural disorders. These people are housed in continuous assistance resources of the Centre intégré de santé et de services sociaux de Lanaudière.
Consult the Investigation conclusion -
August 28, 2025
Intervention at Hôpital du Sacré-Cœur-de-Montréal
The Protecteur du citoyen intervened following a report regarding the abusive application of control measures in various care units of Hôpital du Sacré-Cœur-de-Montréal.
Consult the Investigation conclusion -
July 16, 2025
Intervention concerning an Estrie rehabilitation centre for vulnerable adolescents
The Protecteur du citoyen received a report denouncing the poor living conditions of adolescents housed in a unit of an Estrie rehabilitation centre. It decided to intervene.
Consult the Investigation conclusion -
February 10, 2025
Repeat hospitalizations: Better care to prevent loss of autonomy
A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
Consult the Real-life case -
January 23, 2025
Intervention with certain CHSLDs in the Estrie region
According to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
February 6, 2025
Intervention concerning the CHU de Québec-Université Laval hospitals
The Protecteur du citoyen received a report about the CHU de Québec – Université Laval hospitals stating that people with spinal cord injuries were not receiving adequate care and services there. The Protecteur du citoyen decided to investigate.
Consult the Investigation conclusion -
November 25, 2024
Medication as a control measure: to be used only as a last resort
A person filed a complaint against a CHSLD for using medication too often to control a man in its care.
Consult the Real-life case -
December 3, 2024
Intervention in the psychiatric unit of a Mauricie hospital
The Protecteur du citoyen received a report about the psychiatric unit of Hôpital du Centre-de-la-Mauricie in Shawinigan. Staff allegedly used control measures too quickly and the attitude of some nursing staff was inappropriate. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion
