This text concerns the service employment paycheque (chèque emploi-service), which has been renamed since the conclusion of our investigation. The criteria for obtaining it have also been relaxed. If this situation applies to you, find out more about the Allocation autonomie à domicile.
A man files a complaint against a CLSC that refuses to grant an allowance promoting independence at home to his spouse and caregiver.
The man is seriously ill, and his condition is progressively getting worse. His spouse has to provide him with more and more assistance, day and night. The man is worried about her because she also has to work during the day, which could lead to exhaustion. The allowance would enable her to reduce her working hours.
The CLSC determined that the couple did not meet the criteria for the requested allowance. However, according to the Protecteur du citoyen, their request was legitimate and reasonable. Based on the guidelines of the Ministère de la Santé et des Services sociaux, the allowance should have been granted to them.
After lengthy discussions, the institution agreed to pay the allowance.
For further details on this real case, please see our 2024-2025 Annual Report (in French).
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
