Caregivers play a vital but also very demanding role. This is why there are measures in place to offer them help and support when needed. Are you familiar with them?
A broad definition
The definition of a caregiver is broad and inclusive. Many people play this role without even realizing it, whether with a parent, child, friend or someone else.
Do you voluntarily provide support to someone with a disability in order to improve their quality of life? Do you have an emotional connection with this person? Then, even if you only help them from time to time, you are likely their caregiver (or “natural caregiver”).
Please note, however, that the definition excludes professional services.
Visit Quebec.ca to learn more, including the types of support provided by caregivers. This infographic from the Quebec Observatory on Caregiving also provides a clear overview of the definition and the issues surrounding caregiving.
Taking time off work without risk
Caregivers who are employed should ideally obtain a certificate from a healthcare professional. This will allow them to take time off work if the condition of the person they are caring for requires their assistance, without fear of losing their job.
In any given year, a caregiver may:
- Take 10 days off for parental or family obligations. The first two days are paid.
Take continuous unpaid leave for up to 16, 27 or 36 weeks. The maximum number of weeks granted depends on the situation and the age (adult or child) of the person receiving assistance.
For more information, including details on the professionals that can issue a certificate, visit the website of the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST).
Listening and support when needed
Supporting a vulnerable person can be very demanding and often exhausting. Fortunately, caregivers can get support from a variety of resources. Feel free to contact them for respite care, in-home help, psychosocial services, and more. Resources include:
- L’Appui, which includes a directory of community resources and the Caregiver Support Helpline for listening, information and referral services.
- Proche aidance Québec, a group of nearly 150 community organizations that provide support to caregivers.
Financial assistance
To fulfil their role, caregivers may have to cover all kinds of expenses. The financial impact of their responsibilities can be significant. For this reason, special tax credits and deductions are available to them, including:
For a full list, go to Quebec.ca.
Unsatisfied with a service?
Are you having problems with a health and social services body? Contact the service quality and complaints commissioner of the institution concerned to file a complaint. Complaint assistance and support centres (CAAPs) can assist you with your complaint if necessary.
If you disagree with the commissioner’s findings or do not hear from the commissioner within 45 days, you can contact the Protecteur du citoyen. Our services can be used as a second recourse, free of charge and in complete confidentiality.
See also: A loved one becomes incapable: how can you protect them?
