Today, Protecteur du citoyen Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly.
Should labour shortages, a widespread phenomenon in all activity sectors, be an inevitability or a challenge for government departments, agencies and public networks? From the outset, Mr. Dowd raises the question since staff shortages are sometimes presented as a pretext for shortcomings in public services.
"I’m calling on authorities, decision-makers and their organizations to step up to the plate when it comes to service quality and personalization. It’s true that in some cases, it’s quite a feat. Therein lies the challenge," said Mr. Dowd.
See (in French only)
- Interactive version of the 2022-2023 Annual Report
- 2022-2023 Annual Report in PDF*
- Report on the first wave of COVID-19 in CHSLDs: update*
- Follow-up to the recommendations in the Protecteur du citoyen's 2021-2022 Annual Report*
- Annual Management Report in PDF*
* These PDF versions are available for people with a permanent or temporary impairment.
