Student Financial Assistance: give better support to students by being transparent and truly listening

  • March 3, 2022
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Étudiant assis dans un endroit public avec son ordinateur et un café
Corps

Today, Québec Ombudsperson Marie Rinfret released a special report on how the public student financial assistance (AFE) system is managed. The report describes what needs to be done to correct the lack of transparency and listening.

Findings

The investigation showed that:

Recommendations

The Protecteur du citoyen made 22 recommendations to the Ministère de l’Enseignement supérieur and one to the Minister. The main purpose of the recommendations is for AFE to comply with the obligation to handle all the applications it receives fairly.

Special report (summary) :
Student financial assistance : give better support to students by being transparent and truly listening (PDF, 182 KiB)

News release:
Special report — Student Financial Assistance: Give better support to students by being transparent and truly listening