Autonomy for all – The Autonomy Insurance project | Protecteur du Citoyen
November 12, 2013

Autonomy for all – The Autonomy Insurance project


The Québec Ombudsman recognizes the need for extensive reform in long-term home support services, to take demographic and budgetary realities into account.

Nevertheless, based on an analysis of the complaints and reports it has processed and the investigation report Is home support always the option of choice? it published in 2012, the Ombudsman is issuing certain reservations related to the government proposal. It has formulated 20 recommendations with the objective of promoting fair access to services, actual access to these services, quality service, solidarity in financing, transparency and the accountability of the proposed plan.