The Québec Ombudsman remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned (you and the entity involved). We examine the facts impartially and confidentially.
At the fact-examination and investigation phases, we have the powers of investigation commissioners. This means that we can require public services to provide us with access to the relevant documents and to answer our questions.
If the investigation shows that your complaint was substantiated, we make recommendations aimed at correcting the situation. Our recommendations are approved in more than 98% of cases. If on the other hand, the finding is that public services responded adequately, we tell you why.