Other recourse

If I have a complaint concerning Hydro-Québec, where do I go?

The Québec Ombudsman cannot intervene in cases involving Hydro-Québec. Instead you have to contact Customer Services at Hydro-Québec:  1-888-385-7252. For situations related to service cut offs, the number to call is 1-877-571-3155. 

If you are not sure, or for an emergency, feel free to contact us.

If I have a complaint regarding a Canadian (federal) government department or agency, where do I go?

The Québec Ombudsman cannot step in when complaints have to do with the federal government. However, feel free to contact us anyway. We will help you find the right resource for the problem or situation you are experiencing with a federal department or agency.

If I have a complaint regarding a municipality, where do I go?

The Québec Ombudsman cannot step in when complaints have to do with a municipality. However, feel free to contact us anyway. We will help you find the right resource for the problem or situation you are experiencing with a municipality.

If I have a complaint regarding a merchant, where do I go?

The Office de la protection du consommateur can intervene if you are having trouble with a merchant or, more broadly, with the consumer sector.

For example, it can help you if you have problems after:

  • buying or leasing a car;

  • taking out a cable subscription;

  • registering for a 10-lesson course.

If you are not sure, contact us and we will refer you to the right resource.

If I feel that my rights and freedoms have not been respected (especially the freedom of religion or expression), where do I go?

The Commission des droits de la personne et des droits de la jeunesse can intervene if your complaint is related to the Charter of Human Rights and Freedoms, in particular, concerning the right of each individual to safety, integrity, freedom, or economic, social, legal or political rights. The Commission also oversees youth protection and respect of children’s basic rights. 

If you are not sure, contact us and we will refer you to the right resource.

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