Do you have information about the conduct of an MNA or a Minister? You can contact the Commissaire à l’éthique et à la déontologie.
Have you witnessed wrongdoing within a public body (mismanagement of public funds for example)? Report it to the Protecteur du citoyen. We handle all disclosures confidentially.
No. Banking institutions have their own ombudsmen. You must send your complaint to them. See the website of the bank in question for the contact information about the ombudsman.
If your situation has not been resolved after this step, contact the Ombudsman for Banking Services and Investments.
If your complaint concerns a public fund manager, contact the Autorité des marchés financiers instead.
You have to contact the OmbudService for Life and Health Insurance, or the Autorité des marchés financiers.
The Protecteur du citoyen cannot step in when complaints have to do with the federal government. However, feel free to contact us anyway. We will help you find the right resource for the problem or situation you are experiencing with a federal department or agency.
The Protecteur du citoyen cannot intervene in cases involving Hydro-Québec. Instead you have to contact Customer Services at Hydro-Québec: 1-888-385-7252. For situations related to service cut offs, the number to call is 1-877-571-3155.
If you are not sure, or for an emergency, feel free to contact us.
The Protecteur du citoyen cannot intervene when complaints concern municipalities. However, some cities have their own ombudsman, including Montréal, Québec City, Laval, Gatineau, Sherbrooke, Longueuil and Saguenay.
Do you want to disclose a wrongdoing within a municipality? Contact the Commission municipale du Québec (CMQ).
Not sure? Contact us. We will help you find the right resource.
The Office de la protection du consommateur can intervene if you are having trouble with a merchant or, more broadly, with the consumer sector.
For example, it can help you if you have problems after:
If you are not sure, contact us and we will refer you to the right resource.
The Commission des droits de la personne et des droits de la jeunesse can intervene if your complaint is related to the Charter of Human Rights and Freedoms (e.g. the right of each individual to safety, integrity, freedom, or economic, social, legal or political rights). The Commission also oversees youth protection, respect of children’s basic rights, and elder rights (e.g. protection against financial abuse).
Not sure? Contact us. We will help you find the right resource.
