October 10, 2023
Childcare proposal: don’t create false hopes
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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October 4, 2023Special ReportsFirst follow-up report on the Viens Commission
Read moreQuébec Ombudsman Marc-André Dowd releases his first follow-up report on the 142 calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress (Viens Commission).
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September 25, 2023Home care: take special needs into account
Read moreA mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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September 15, 2023Bills and legislation
Reaction to Bill 32
Read moreIn a letter to the Committee on Institutions, the Protecteur du citoyen reacted to Bill 32 – Act to establish the cultural safety approach within the health and social services network.
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September 13, 2023Useful tipNeed help? Know where to go
Read moreLong wait times? Unpaid benefits or indemnities? Mistakes in processing your file? Contact the Protecteur du citoyen.
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September 5, 2023Family allowance: if a file has changed, payments must be adjusted
Read moreA father filed a complaint against Retraite Québec, which had not issued all his family allowance.
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August 30, 2023Useful tipComplaints in schools: new recourse for parents and students
Read moreAs a student or a parent, you can now file a complaint with a regional student ombudsman.
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August 21, 2023Private seniors’ residence: the staff must respect residents’ privacy
Read moreA lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
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July 12, 2023Useful tipChild car seats: a matter of safety
Read moreUnder the Highway Safety Code, use of a car seat adapted to a child’s weight and height is mandatory for all children younger than nine years old. Here’s what you need to know.
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July 3, 2023Employment and social solidarity: ensure that all rightful amounts are issued
Read moreA citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
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