How long will it take for my file to be handled?

Corps

The Protecteur du citoyen pledges to: 

  • Take your call within 1 minute
  • Within 2 days*, acknowledge receipt (verbally or in writing) or refer you to the right resource if your complaint is not under our jurisdiction. 
  • 10 days*: the average time for handling a complaint concerning the public services.  
  • 60 days*: the average time for handling a complaint concerning the health and social services network.  

* Working day: every day except Saturday and Sunday and Québec statutory holidays