Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

 

Other examples of infringement of rights

"I feel like it’s taking forever to find out whether I qualify for financial assistance."

 

Other examples of wait times

"I’m not getting all the home support hours I should have."

 

Other examples of inaccessible services

"I disagree with the SAAQ about the amount of compensation I should have."

 

Other examples of financial damage

"I received a hospital room bill that I wasn’t informed about while I was hospitalized."

 

Other examples of incomplete information

Frequently Asked Questions

All frequently asked questions

Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.

We examine the facts impartially and confidentially.

The Québec Ombudsman cannot step in when complaints have to do with the federal government.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

News

All news

October 17 2019
News

Have you ever contacted the Québec Ombudsman? The Québec Ombudsman would like to hear your thoughts about this experience and invites you to answer a short questionnaire.

October 15 2019
Investigation result

A woman with a severe disability received home support, including being taken to the washroom. When the amount of time allotted for this task was shortened significantly, she complained to the Québec Ombudsman.