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September 21, 2023
2022-2023 Annual Report — Understaffing: inevitability or a challenge?
Today, Québec Ombudsman Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly.
Consult the News -
September 13, 2023
Need help? Know where to go
Long wait times? Unpaid benefits or indemnities? Mistakes in processing your file? Contact the Québec Ombudsman.
Consult the Useful tip -
March 16, 2023
Intervention at Hôpital de Sept-Îles
The Québec Ombudsman received a report about the safety and quality of care at Hôpital de Sept-Îles. This hospital reports to Centre intégré de santé et de services sociaux (CISSS) de la Côte-Nord. The Québec Ombudsman decided to intervene with the CISSS.
Consult the Investigation conclusion -
January 31, 2023
VIDEO- File a complaint against the health and social services network
Do you have a complaint about the quality of services and care within the health and social services network? Here's how to file a complaint.
Consult the FAQ -
January 18, 2023
Choosing a private seniors' residence
Are you considering living in a private seniors' residence (RPA)? Make sure it matches your needs and expectations.
Consult the Useful tip -
November 21, 2022
CHSLD: offer the necessary support to people awaiting services
A person filed a complaint against a CHSLD which was slow to assign his file to a social worker.
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December 1, 2022
2021-2022 Annual Report
… main grounds for substantiated complaints: Lengthy wait times: 46.3 % Financial damage: 17.1 % Failure to … main grounds for substantiated complaints: Lengthy wait times: 31.6% Living environment: 23.8% Failure …
Consult the Annual report -
September 6, 2022
CLSC: the importance of keeping citizens informed
A mother filed a complaint against a CLSC which had not given her son proper support.
Consult the Real-life case -
May 9, 2022
Curateur public: act promptly to prevent lost income
A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Québec Ombudsman.
Consult the Real-life case -
April 25, 2022
Reimbursements for insulin pumps: consider the steps taken at the time
A diabetic woman took steps to be registered for the Insulin Pump Access Program. When she learned that her application had not reached its destination, it was too late to re-apply. She complained to the Québec Ombudsman.
Consult the Real-life case
