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September 21, 2023
2022-2023 Annual Report — Understaffing: inevitability or a challenge?
Today, Protecteur du citoyen Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly.
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August 30, 2023
Complaints in schools: new recourse for parents and students
As a student or a parent, you can now file a complaint with a regional student ombudsman.
Consult the Useful tip -
February 23, 2023
Intervention at Hôpital de Granby
The Protecteur du citoyen received a report about Centre intégré universitaire de santé et de services sociaux (CIUSSS) de l’Estrie. Seemingly, the supervision of people with symptoms of dementia at Hôpital de Granby, which reports to the CIUSSS, was inadequate. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 16, 2023
Intervention at Hôpital de Sept-Îles
The Protecteur du citoyen received a report about the safety and quality of care at Hôpital de Sept-Îles. This hospital reports to Centre intégré de santé et de services sociaux (CISSS) de la Côte-Nord. The Protecteur du citoyen decided to intervene with the CISSS.
Consult the Investigation conclusion -
June 2, 2022
Intervention with McGill University Health Centre
The Protecteur du citoyen was informed about worrisome problems with the care delivered at Montreal Children’s Hospital. It decided to intervene with McGill University Health Centre, which is responsible for the care and services provided at the hospital.
Consult the Investigation conclusion -
September 21, 2023
2022-2033 Annual Report — Departments, agencies and correctional facilities: disturbing flaws and failure to respect rights
In his 2022-2023 Annual Report, Marc-André Dowd stresses the importance for public authorities to embrace technology in order to increase access to their services. However, public bodies must make it a priority not to leave anyone behind.
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August 18, 2021
Intervention at Hôpital Anna-Laberge
The Protecteur du citoyen was informed about various problems with the care and services at the emergency room of Hôpital Anna-Laberge. It decided to intervene.
Consult the Investigation conclusion -
July 12, 2017
Intervention report concerning Hôpital Maisonneuve-Rosemont
The Protecteur du citoyen received a report regarding the inadequate environment in which dialysis is provided to Hôpital Maisonneuve-Rosemont patients.
Consult the Investigation conclusion -
June 6, 2019
Speech by the Ombudsperson at the General Assembly of the interdisciplinary council of Centre intégré universitaire de santé et de services sociaux (CIUSSS) du Centre-Ouest-de-l'Île-de-Montréal (in French)
Speech by Ombudsperson Marie Rinfret on June 6, 2019, at the General Assembly of the interdisciplinary council of Centre intégré universitaire de santé et de services sociaux (CIUSSS) du Centre-Ouest-de-l'Île-de-Montréal.
Consult the Speech -
October 26, 2016
Intervention report concerning Centre hospitalier régional de Lanaudière
The Protecteur du citoyen received a report concerning violation of the rights of users hospitalized on units 4C and 4D of Centre hospitalier régional de Lanaudière.
Consult the Investigation conclusion
