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March 4, 2024
Home care: rigour is essential when assessing sores
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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January 8, 2024
DYP: caseworkers must be properly trained and supervised
A mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
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December 11, 2023
Tribunal administratif du logement: not just internet communications
An elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
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October 23, 2023
Home palliative care: give informal caregivers proper support
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 19, 2023
Intervention at Ressource intermédiaire La Victorienne
The Québec Ombudsman received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Québec Ombudsman decided to intervene.
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June 26, 2023
Hospital: comply with the agreements made with the family
A man complained about a hospital which had not informed him before his father was transferred to a residence.
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April 3, 2023
Better assess post-operative children brought to the emergency room
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
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March 9, 2023
Intervention regarding two CISSS de Lanaudière residential resources
The Québec Ombudsman received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Québec Ombudsman decided to intervene.
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March 16, 2023
Intervention at Hôpital de Sept-Îles
The Québec Ombudsman received a report about the safety and quality of care at Hôpital de Sept-Îles. This hospital reports to Centre intégré de santé et de services sociaux (CISSS) de la Côte-Nord. The Québec Ombudsman decided to intervene with the CISSS.
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