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  1. March 4, 2024

    Home care: rigour is essential when assessing sores

    The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.

    Consult the Real-life case
  2. February 5, 2024

    CHSLD: offer care and services adapted to residents’ individual conditions

    A woman filed a complaint against a private CHSLD because the residents did not always get customized care.

    Consult the Real-life case
  3. January 8, 2024

    DYP: caseworkers must be properly trained and supervised

    A mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.

    Consult the Real-life case
  4. December 11, 2023

    Tribunal administratif du logement: not just internet communications

    An elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.

    Consult the Real-life case
  5. October 23, 2023

    Home palliative care: give informal caregivers proper support

    A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.

    Consult the Real-life case
  6. October 19, 2023

    Intervention at Ressource intermédiaire La Victorienne

    The Québec Ombudsman received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Québec Ombudsman decided to intervene.

    Consult the Investigation conclusion
  7. June 26, 2023

    Hospital: comply with the agreements made with the family

    A man complained about a hospital which had not informed him before his father was transferred to a residence.

    Consult the Real-life case
  8. April 3, 2023

    Better assess post-operative children brought to the emergency room

    A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.

    Consult the Real-life case
  9. March 9, 2023

    Intervention regarding two CISSS de Lanaudière residential resources

    The Québec Ombudsman received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Québec Ombudsman decided to intervene.

    Consult the Investigation conclusion
  10. March 16, 2023

    Intervention at Hôpital de Sept-Îles

    The Québec Ombudsman received a report about the safety and quality of care at Hôpital de Sept-Îles. This hospital reports to Centre intégré de santé et de services sociaux (CISSS) de la Côte-Nord. The Québec Ombudsman decided to intervene with the CISSS.

    Consult the Investigation conclusion

28 results