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November 21, 2022
CHSLD: offer the necessary support to people awaiting services
A person filed a complaint against a CHSLD which was slow to assign his file to a social worker.
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September 6, 2022
CLSC: the importance of keeping citizens informed
A mother filed a complaint against a CLSC which had not given her son proper support.
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May 9, 2022
Curateur public: act promptly to prevent lost income
A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Québec Ombudsman.
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April 25, 2022
Reimbursements for insulin pumps: consider the steps taken at the time
A diabetic woman took steps to be registered for the Insulin Pump Access Program. When she learned that her application had not reached its destination, it was too late to re-apply. She complained to the Québec Ombudsman.
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December 13, 2021
Spinal muscular dystrophy: give access to treatment quickly
A boy with spinal muscular dystrophy was prescribed medication to treat the illness. A year later, he still had not been treated. His mother complained to the Québec Ombudsman.
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June 28, 2021
Revenu Québec: speed up the process on humanitarian grounds
A citizen said the Revenu Québec was taking too long time to process her tax return and this was preventing her from getting her family allowance. She complained to the Québec Ombudsman.
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