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  1. January 31, 2024

    Intervention at Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois

    The Québec Ombudsman received a report concerning the Le Séjour unit of Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois. Various practices by the educational staff, including disciplinary measures, were deemed inappropriate. The Québec Ombudsman decided to intervene.

    Consult the Investigation conclusion
  2. December 11, 2023

    Tribunal administratif du logement: not just internet communications

    An elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.

    Consult the Real-life case
  3. August 21, 2023

    Private seniors’ residence: the staff must respect residents’ privacy

    A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.

    Consult the Real-life case
  4. January 31, 2023

    VIDEO- File a complaint against the health and social services network

    Do you have a complaint about the quality of services and care within the health and social services network? Here's how to file a complaint.

    Consult the FAQ
  5. October 3, 2022

    Hospitals: better understand and respect the rights of transgender persons

    A transgender woman filed a complaint against a hospital because some staff considered her a man.

    Consult the Real-life case
  6. May 24, 2022

    If parents have the right to see their children, they shouldn’t be deprived of it

    A father lost custody of his children, but he wanted to see them. A community organization put him on a waiting list for supervised visits. However, his file was closed before he even got a chance to see them. He complained to the Québec Ombudsman.

    Consult the Real-life case
  7. May 31, 2021

    Incarceration: respect human dignity during strip searches

    A detainee underwent 24 strip searches in a mere four days. The Québec Ombudsman heard about this and decided to intervene.

    Consult the Real-life case
  8. March 15, 2021

    Disclosure of a case of gross mismanagement within a college

    A person felt that he/she had witnessed gross mismanagement within a college. The person complained to the Québec Ombudsman.

    Consult the Investigation conclusion
  9. January 5, 2021

    Concern for informal caregivers’ access to assistance resources

    An informal caregiver wanted to see a social worker, but her CLSC denied her request. The woman complained to the Québec Ombudsman.

    Consult the Real-life case
  10. September 23, 2020

    Investigation on the management of the COVID-19 crisis in CHSLDs: input requested

    The Quebec Ombudsman is currently investigating the management of the COVID-19 crisis in Québec CHSLDs. We are requesting input from the people directly affected by the situation in CHSLDs between March and June 2020.

    Consult the News

21 results