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  1. March 18, 2024

    SAAQ: no citizen should be forgotten

    A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.

    Consult the Real-life case
  2. January 22, 2024

    CNESST: for exceptional cases, make an exception

    A man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.

    Consult the Real-life case
  3. October 30, 2023

    Double compensation: agencies must ensure they convey the right information

    A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.

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  4. October 10, 2023

    Childcare proposal: don’t create false hopes

    A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.

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  5. September 25, 2023

    Home care: take special needs into account

    A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.

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  6. September 5, 2023

    Family allowance: if a file has changed, payments must be adjusted

    A father filed a complaint against Retraite Québec, which had not issued all his family allowance.

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  7. May 29, 2023

    When in doubt, Student Financial Assistance must follow up as required

    A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.

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  8. May 8, 2023

    Family-type resource: simplify outings for the residents

    A mother filed a complaint against a family-type resource which made organizing outings with her son complicated.

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  9. April 17, 2023

    Revenu Québec: do all the required checking before making cuts

    A citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.

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  10. March 13, 2023

    Workplace harassment: certain situations qualify you for compensation

    A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.

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30 results