Press releases

  1. September 25 2013
    Annual Reports

    The 2012-2013 annual report of the Québec Ombudsman presents its findings and recommendations with respect to 11 departments and public agencies, as well as the Ministère de la Santé et des Services sociaux and its network, and...

  2. September 25 2013
    Annual Reports

    In 2012-2013, the Québec Ombudsman received 1,186 complaints and 239 reports regarding health and social services. It deemed 43% of complaints and reports to be substantiated. Most had to do with difficulties accessing care and...

  3. September 25 2013

    While recognizing the close cooperation offered by public services to correct the shortcomings and mistakes that the institution found during the course of the year, the Québec Ombudsman notes that the gap between stated services...

  4. September 24 2013
    Bills and legislation

    During this morning’s special consultations on the bill respecting end-of-life care, the Ombudsperson, Raymonde Saint-Germain, expressed her agreement with its principles and provisions, subject to certain recommendations.

  5. May 23 2013
    Bills and legislation

    The Québec Ombudsman has expressed its satisfaction with changes proposed by the Minister of Justice in Bill 35, concerning new powers granted to the Directeur de l’état civil with regard to delivering sex change certificates and death certificates.

  6. April 4 2013
    Special Reports

    The Québec Ombudsman released a report on the organization of off-road emergency response services, which sheds light on the need for these services to be better organized with a view to improving quality and accessibility. The...

  7. March 25 2013
    Special Reports

    The Québec Ombudsman’s report published today indicates that the administration of parents’ financial contribution towards placement of their children under age 18 must be reviewed and that youth centre practices in this regard must be standardized.

  8. March 12 2013
    Bills and legislation

    Ombudsperson Raymonde Saint-Germain gave her general approval to Bill 12, which, in her estimation, "strikes a balance between the public interest and respect of the rights of all involved."

  9. November 1 2012
    Annual Reports

    Québec City, November 1, 2012 - Today the Québec Ombudsman’s 2011-2012 Annual Report was tabled in the National Assembly of Québec. Ombudsperson Raymonde Saint-Germain exhorted government department and public agency managers...

  10. May 23 2012
    Special Reports

    Québec City, May 23, 2012 –- The Québec Ombudsman today released a special report entitledServices Provided to Young People and Adults with a Pervasive Developmental Disorder: From Government Commitment to Cold Hard Facts.

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