In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
Press releases
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September 24, 2020Annual Reports
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September 24, 2020Annual Reports
2019-2020 Annual Report – Act now to standardize health services in correctional facilities
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret notes that despite her repeated requests, the required changes to health services and social services in correctional facilities still have not been made across Québec.
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May 26, 2020General
The COVID-19 crisis and seniors’ residences: the Québec Ombudsman will investigate
Ombudsperson Marie Rinfret has announced an impartial and independent investigation into the Ministère de la Santé et des Services sociaux and certain public health institutions.
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September 30, 2019General
The Québec Ombudsman open regarding the report of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress
The report of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec was released by Commissioner Jacques Viens. The Québec Ombudsman is attentive to this report and the calls to action it contains.
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June 13, 2019News
Handling of a disclosure of wrongdoing: serious violations by MAPAQ
In an investigation report released today, the Québec Ombudsman concludes that the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation (MAPAQ) committed serious violations in the way it handled a whistleblower’s disclosure of wrongdoing.
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May 1, 2019General
The Québec Ombudsman : 50 years of action to oversee public service quality and integrity
Fifty years ago today, the Québec Ombudsman appeared on the scene to ensure that people’s rights were upheld in interacting with Québec public services. Ever since, it has handled more than 850,000 requests.
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January 31, 2019General
Disclosure of wrongdoings relating to public bodies: the Québec Ombudsman remains a go-to for protecting whistleblowers
In the wake of articles published this week concerning the firing of a whistleblower by the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation, Ombudsperson Marie Rinfret wishes to issue a reminder about the possible recourse for anyone who wants to make a disclosure and enjoy the Québec Ombudsman’s protection.
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November 14, 2018General
50th anniversary of the passage of an Act to ensure that the rights of Québec citizens are upheld
Fifty years ago, on November 14, 1968, Québec established an independent, neutral ombudsman with the passage of the Public Protector Act.
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October 24, 2018Special Reports
Educational services in Nunavik: the Ministère de l’Éducation et de l’Enseignement supérieur must fully play its role
In an investigation report released today, the Québec Ombudsman concludes that the Ministère de l’Éducation et de l’Enseignement supérieur must do more to make good on its obligations towards Kativik School Board, in Nunavik.
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October 10, 2018Special Reports
People kept in health institutions against their will: Access to recourse jeopardized by long wait times for contesting confinement before TAQ
Further to a Court of Québec order, a health institution may confine persons whose mental health presents a danger to themselves or to others against their will. These people may contest confinement before the Tribunal administratif du Québec (TAQ). However, given TAQ’s long processing times for this kind of motion, this form of recourse often remains purely theoretical. Today the Québec Ombudsman released an investigation report on this subject.