Today Québec Ombudsperson Marie Rinfret’s 2020-2021 Annual Report was tabled in the National Assembly. Her findings about the quality and integrity of Québec’s public services brought into sharp focus the need to learn from the COVID-19 crisis.
Press releases
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September 30, 2021Annual Reports
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September 30, 2021Annual Reports
2020-2021 Annual Report – Act now to correct major flaws in the health and social services network
In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the health and social services network. She is urging government to acknowledge recurrent problems and quickly adopt and implement solutions.
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September 30, 2021Annual Reports
2020-2021 Annual Report – During a health crisis, public services must display twice as much humanity and empathy
In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the quality of the public services provided by Government of Québec departments and agencies. This year’s investigations also revealed wrongdoing within certain public bodies.
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September 30, 2021Annual Reports
2020-2021 Annual Report – Detainees’ rights hard-hit during the pandemic
In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pointed out that the health measures implemented in correctional facilities because of COVID-19 wreaked havoc on usual practices and undermined detainees’ rights.
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June 23, 2021General
Viens Commission: the Québec Ombudsman will oversee implementation of the calls to action
Québec Ombudsperson gratefully welcomes the receptiveness of the Indigenous organizations of Québec to her active role in assessing whether the calls to action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec (Viens Commission) are being implemented.
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May 26, 2021General
Canadian Council of Parliamentary Ombudsman calling for cautious approach to vaccination certification in public services
As countries around the world, and some jurisdictions in Canada contemplate how or if certification of COVID-19 vaccination status will be implemented in daily life, Canadian Ombudsman are stressing a cautious approach that places fairness at the heart of any potential vaccination certification system that is applied to public services.
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March 24, 2021General
Whistleblower Awareness Day — Strengthening integrity in public bodies: In it together
The Public Integrity Partners Forum and the organizations that oversee integrity in provincial and territorial jurisdictions are joining forces to create Whistleblower Awareness Day. This Day will be held on March 24 every year.
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December 10, 2020Special Reports
Progress Report on the COVID-19 crisis in CHSLDs — Learning from the first wave and kicking into action mode
Today Ombudsperson Marie Rinfret released her Progress Report on the government’s handling of the COVID-19 crisis in public and private CHSLDs during the first wave of the pandemic. The report is part of its impartial and independent investigation that will wrap up in the fall of 2021.
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September 24, 2020Annual Reports
2019-2020 Annual Report – Get moving to improve public services
Ombudsperson Marie Rinfret tabled her 2019-2020 Annual Report today. In it, she delivers her findings about the quality and integrity of Québec’s public services. This year, the investigations by the Québec Ombudsman compel her to press the authorities to get moving.
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September 24, 2020Annual Reports
2019-2020 Annual Report – Health and social services: Correct long-known problems immediately
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the shortcomings observed in her investigations of the health and social services network. She speaks out against situations in which people who are among society’s most vulnerable do not get the services they have the right to receive. In many cases, facilities and institutions have long been aware of these major failings.