Home palliative care: give informal caregivers proper support
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.
A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
A man complained about a hospital which had not informed him before his father was transferred to a residence.
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
A mother filed a complaint against a family-type resource which made organizing outings with her son complicated.