Notice of intent regarding the conditions for the Minister of Health and Social Services’ implementation of the interinstitutional helicopter transport service pilot project in partnership with Airmédic inc. and CHU de Québec – Université Laval
In a letter to the Minister of Health and Social Services, the Québec Ombudsman commented on the interinstitutional helicopter transport service pilot project. The aim of the project is to ensure the transfer of people in urgent need of tertiary or specialized care.
The Québec Ombudsman wants to be sure that the complaint examination procedure provided for in the Act respecting health services and social services is applied. In the notice of intent, users who receive health services while being transported by helicopter for medical reasons have the same rights and obligations they would have had if the services had been dispensed by an institution. In principle, this includes recourse through the complaint examination procedure. However, information from a Ministère de la Santé et des Services sociaux representative suggests that they would have to file a complaint with the professional order concerned or with Airmédic instead.
As the Québec Ombudsman sees it, the complaint examination procedure must apply to people transported from one institution to another as part of the pilot project, as it already does to those transported by ambulance. The Québec Ombudsman therefore asked the Minister of Health and Social Services to provide it with confirmation that this would indeed be the case.