Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. April 3 2018

    A teacher was off work and the CNESST refused to compensate her. She complained to the Québec Ombudsman.

  2. March 26 2018

    A secondary student was vaccinated at school even though she had already had the vaccine and the booster shot was not due for another five years. Her mother complained to the Québec Ombudsman.

  3. March 19 2018

    A building owner missed a hearing because the Régie du logement sent the notice to the wrong address. The Régie wanted to charge him for reopening his file. He complained to the Québec Ombudsman.

  4. March 5 2018

    A man was kept in a hospital’s brief intervention unit (BIU) in psychiatry for a month even though the usual duration of the stay is three days at most. He complained to the Québec Ombudsman.

  5. February 26 2018

    A pregnant worker felt that the CNESST had not taken all her income into account in calculating the indemnity she was granted when she went on preventive withdrawal. She complained to the Québec Ombudsman.

  6. February 19 2018

    A man’s dentures were broken during a care episode at an emergency room. Because the hospital refused to compensate the man, he complained to the Québec Ombudsman.

  7. February 12 2018

    An inmate did not have a winter coat and the correctional facility refused to lend her one. Because she could not spend time outdoors as a result, she complained to the Québec Ombudsman.

  8. February 5 2018

    A woman had been waiting several months for a medical evaluation appointment from the crime victims compensation directorate. She complained to the Québec Ombudsman.

  9. January 29 2018

    A man felt that he would have been able to better manage his anxiety if he had been given more information about the magnetic resonance imaging scan he was about to have. He complained to the Québec Ombudsman.

  10. January 22 2018

    A woman applied for advance payments of the tax credit for childcare expenses. A few weeks later, she had to pay daycare but she had not yet gotten an answer from Revenu Québec. She complained to the Québec Ombudsman.