October 24, 2022
Call bell: be attentive to the person who needs help
A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
-
Read more
-
October 17, 2022IVAC: help strengthen the feeling of safety
Read moreA woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
-
October 3, 2022Hospitals: better understand and respect the rights of transgender persons
Read moreA transgender woman filed a complaint against a hospital because some staff considered her a man.
-
September 19, 2022Social assistance: where you are may make all the difference
Read moreA man complained about the Ministère du Travail, de l'Emploi et de la Solidarité sociale, which had cancelled his benefits.
-
September 6, 2022CLSC: the importance of keeping citizens informed
Read moreA mother filed a complaint against a CLSC which had not given her son proper support.
-
August 22, 2022Revenu Québec: be careful to get the name right
Read moreA woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.
-
July 4, 2022CHSLD: communication is crucial
Read moreAn informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Québec Ombudsman.
-
June 20, 2022The SAAQ: check whether the traffic accident caused new medication to be prescribed
Read moreA man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Québec Ombudsman.
-
May 30, 2022A work-related accident or a crime: the compensation systems do not always match up
Read moreA man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Québec Ombudsman.
-
May 24, 2022If parents have the right to see their children, they shouldn’t be deprived of it
Read moreA father lost custody of his children, but he wanted to see them. A community organization put him on a waiting list for supervised visits. However, his file was closed before he even got a chance to see them. He complained to the Québec Ombudsman.
70 results
