Double compensation: agencies must ensure they convey the right information
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
Pour chaque plainte qu’il reçoit, le Protecteur du citoyen détermine s’il peut enquêter ou non. À la fin de l’enquête, si nous constatons qu’il y a eu erreur ou injustice, nous faisons des recommandations. Nous nous adressons aux autorités responsables pour faire corriger la situation. Voici des cas vécus qui présentent les grandes lignes de nos interventions.
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.
A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
A man complained about a hospital which had not informed him before his father was transferred to a residence.
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.