Waiting list to find a family doctor: what you need you know about priority ranking
A couple over age 75 registered on the waiting list to find a family doctor (GAMF). They were told that the wait time was at least a year. Considering this delay unreasonable, they complained to the Québec Ombudsman.
Having been advised that their family doctor would be retiring soon, the couple registered on GAMF.
They were informed that it would take at least a year before a doctor was assigned to them.
However, one of them needed regular medical monitoring because of his health condition. He could not understand why the delay was so long.
The investigation by the Québec Ombudsman showed that the couple had not indicated on the web form that they wanted a nurse to assess their state of health.
As a result, no one had contacted them and they were given a ranking of C on a scale of A to E, when, in fact, they need urgent medical management.
Further to the Québec Ombudsman’s intervention, a nurse promptly assessed the spouses’ state of health and their priority ranking went from C to A. They were assigned a family doctor immediately.
The Québec Ombudsman is an independent and impartial institution which ensures that your rights are upheld in your dealings with Québec’s public services. If you have a complaint about a Government of Québec department or agency or an institution within the health and social services network (2nd line of recourse in the latter case), call us at 1-800-463-5070 or fill out our online complaint form.