Immigration: more than a year to process an application for reconsidering a decision | Protecteur du Citoyen
September 25, 2017

Immigration: more than a year to process an application for reconsidering a decision

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The complaint

An immigration candidate asked the Ministère de l’Immigration, de la Diversité et de l’Inclusion to review its decision to turn down his application for a Québec selection certificate (CSQ). More than a year later, he still had not heard back from the Department. He complained to the Québec Ombudsman.

The investigation

  • The immigration candidate’s CSQ application in the skilled worker class had been turned down.
  • He applied to the Department for a review.
  • His application remained unanswered for more than a year.
  • The investigation by the Québec Ombudsman showed that the Department had lost the man’s supporting documents.
  • The Québec Ombudsman recommended that the application in question be given priority to prevent any further adverse effects for the candidate.
  • It also recommended that measures be taken to ensure better management of documents, thereby preventing document loss.

The result

Further to the Québec Ombudsman’s intervention, the candidate’s file was handled as a priority. The Québec Ombudsman learned that, as it had requested, the Department’s personnel were issued a reminder in order to ensure that files no longer go missing. The Québec Ombudsman was also informed that the delays for processing reconsideration applications are now down to three months, which is a marked improvement.


The Québec Ombudsman is an independent and impartial institution which ensures that your rights are upheld in your dealings with Québec’s public services. If you have a complaint about a Government of Québec department or agency or an institution within the health and social services network (2nd line of recourse in the latter case), call us at 1-800-463-5070 or fill out our online complaint form.