Floods: victims must be issued financial assistance quickly | Protecteur du Citoyen
December 10, 2018

Floods: victims must be issued financial assistance quickly

Corps

Des bottes dans l'eau qui inonde le sol

The complaint

A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

The investigation

  • A residence was flooded during the spring thaw.
  • The residents, one of whom was a child with a disability, were lodged at a motel, with the Red Cross covering the cost.
  • An appraiser sent by the Ministère de la Sécurité publique assessed the damage to the residence.
  • Months went by without the citizen hearing anything about the assessment.
  • He contacted the Department but was given very little information.
  • The man complained to the Québec Ombudsman.
  • A second expert was therefore sent to the residence. He said that the first damage report had been lost.
  • The citizen received the new report very soon.
  • However, several weeks later, the Department had still not issued the financial assistance to which the citizen was entitled for his residence.
  • The family was still living in a motel.
  • The man contacted the Québec Ombudsman again.

The result

After the Québec Ombudsman intervened, the Department quickly issued the financial assistance to which the citizen was entitled.


The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.