Intervention reports | Protecteur du Citoyen

Intervention reports

Our intervention reports concern only the health and social services network. We produce them on our own initiative or further to a report.

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  1. October 13 2017

    Further to several reports received, the Québec Ombudsman conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.

  2. October 5 2017

    Last spring, the Québec Ombudsman received a report concerning the refusal to give a second weekly shower to a person living at a residential and long-term care centre (CHSLD).

  3. September 19 2017

    The Québec Ombudsman received a report about various failings at Centre d’hébergement et de soins de longue durée (CHSLD) Herron, a private uncontracted health institution.

  4. August 29 2017

    The Québec Ombudsman received reports concerning the quality of the care, services and environment offered to the residents at Résidence Brooks, a private seniors’ residence.

  5. August 22 2017

    The Québec Ombudsman investigated the living conditions at the social housing units managed by Carrefour d’alimentation et de partage Saint-Barnabé, namely, the Espérance, Viau and Sainte-Catherine residences, in Montréal.

  6. July 19 2017

    The Québec Ombudsman received a report about the difficulty North Shore residents have getting an appointment with a radiologist in order to receive anti-inflammatory injections.

  7. July 12 2017

    The Québec Ombudsman received a report regarding the inadequate environment in which dialysis is provided to Hôpital Maisonneuve-Rosemont patients.

  8. April 28 2017

    The Québec Ombudsman received reports concerning the lengthy wait times for magnetic resonance imaging (MRI) at Centre hospitalier de l’Université Laval (CHUL).

  9. April 3 2017

    The Québec Ombudsman received a report concerning the long-term care program for residents requiring assisted ventilation at Centre d’hébergement Camille-Lefebvre.

  10. March 23 2017

    The Québec Ombudsman received a report which brought to its attention a situation of extreme negligence in the personal care of a user who had spent time at Centre d’hébergement Champlain-de-Saint-François.